Easy Massage (“we”, “us”) respects your privacy. This policy explains what personal information we collect through this website and booking system, how we use it, and the choices you have. By using this site you agree to the practices described below.
1. Information We Collect
Booking details: your name, phone number, email address, chosen services, appointment dates and times, and any notes you provide when making a booking.
Account details: if you create a customer account, we store your contact details, visit history, credit balance and loyalty progress.
Payment information: payments are processed securely by Stripe. We never store your full card number on our servers.
Usage data: basic technical information such as pages visited and device type, used to keep the service secure and improve the experience.
2. How We Use Your Information
To manage and confirm your bookings, and send booking confirmations or reminders by email or SMS based on your notification preference.
To operate customer accounts, memberships, prepaid credit and loyalty programs.
To respond to enquiries and provide customer support.
To send marketing communications only where you have opted in — you can unsubscribe at any time.
3. Sharing of Information
We do not sell your personal information.
Payment processing is handled by Stripe in accordance with their privacy policy.
Email and SMS notifications may be delivered through trusted third-party providers solely for the purpose of sending you communications.
We may disclose information where required by law.
4. Data Storage & Security
Your data is stored securely and access is restricted to authorised staff only.
Passwords are stored using industry-standard one-way hashing.
Authentication uses secure, httpOnly cookies to protect your session.
5. Data Retention
We retain booking and account records for as long as needed to provide our services and meet legal and accounting obligations.
You may request deletion of your account and personal data at any time by contacting us.
6. Cookies
We use essential cookies to keep you signed in and remember your language preference.
We do not use third-party advertising or tracking cookies.
7. Your Rights
You may request access to, correction of, or deletion of your personal information.
You may opt out of marketing communications at any time.
To exercise any of these rights, contact the business using the details on the website.
8. Changes to This Policy
We may update this policy from time to time. Material changes will be reflected on this page with an updated effective date.
Questions about this policy? Contact Easy Massage using the contact details listed on the website.